Residents who are deeply upset by untrammeled illegal construction in Okhla leading to pollution can heave a sigh of relief after the report surfaced of the launch of a web-based app has been launched for receiving complaints as well as pictures and videos of such illegal activities.
It is another story that this time around the app has been launched by North Delhi Municipal Corporation (NDMC). However, chances are that other civic agencies might follow suit.
According to PTI report, complaints can be registered at northmcd.com. Officers have assured that action will be taken in a time-bound manner with every process updated on the web domain for transparency. The complaints will be monitored by senior officials.
“The online system has been designed and developed by the Information and Technology department of NDMC to ensure proper redressal of complaints from citizens,” Chairman of NDMC’s Standing Committee Pravesh Wahi said.
The goo d thing is that people will get the opportunity to even track their complaints and know about the action taken regarding the construction.
Wahi said the civic body is preparing a range of long-term measures to tackle the menace of unauthorised construction and expressed hope that residents will use the new facility to report illegal constructions in their areas, reported PTI.